TransUnion’s Global Capability Centre Africa Employees Recognised at 2024 BPESA Alchemy Awards

BPESA Image 5

TransUnion’s (NYSE: TRU) Global Capability Centre (GCC) Africa is delighted to announce that Nomzamo Mntambo, compliance senior analyst, won the Top GBS Trainer/Coach Award at the 2024 Business Process Enabling South Africa (BPESA) Alchemy Awards.

These awards celebrate excellence in the Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors, recognising the very best talent, companies and innovations.

In addition to Nomzamo winning her category, several other employees were proud finalists in their categories, facing up to stiff competition in a rapidly growing industry. They included:

• Kgothatso Ndinisa, consumer quality support analyst, finalist for the Top GBS Analyst Award
• Jim Mofokeng, consumer quality support representative, finalist for the Top GBS Collections Professional Award
• Noemie Lolinga Bihombel, consumer operations support administrator and Thapelo Bodibana, consumer operations support representative, finalists for the Tob GBS Customer Service Professional Award
• Jerry Mokoena, account inside sales representative, finalist for the Top GBS Marketing/Sales Professional Award
• Ashveer Govind, sales management lead, finalist for the Top GBS Team Leader/Supervisor Award
• Lebu Molala and Rabecca Brauns, both consumer quality support representative, finalists for the Top GBS Quality Professional Award.

TransUnion’s Global Capability Centre (GCC) Africa was named a finalist in the Top GBS Emerging Operator Award category. This category recognises an organisation that excels at every operational level; has robust people processes; reward and recognition opportunities; continuous development focus; and shows significant progress against its initial implementation plan.

“The BPO and GBS sectors in South Africa are growing rapidly as South Africans are recognised for our work ethic, our commitment to learning and our determination to provide excellent service. This rapid growth means that competition for the industry’s elite awards is increasing as well, and we are so proud of Nomzamo and our big group of finalists, just as we congratulate the various category winners,” said Shobana Maikoo, Head of the GCC Africa. “We are showing South Africans that starting a career in a contact centre role in a larger GCC is just the beginning, and we are redefining perceived glass ceilings in the BPO sector as steppingstones to successful careers.”

Debasis Panda, SVP of Operations and GCCs Head at TransUnion, added, “Having such a big group of finalists in this prestigious awards programme is a true testament to the strong talent we have at TransUnion, and it further inspires us to create sustainable career opportunities and building a world-class workforce through ongoing learning and upskilling opportunities. It also highlights the exceptional work our talent acquisition team and local leaders are doing in finding, building and retaining top talent.”

TransUnion’s GCC Africa, which opened in March 2021, offers a flexible remote work environment and uses exceptional South African talent to support the organisation’s global operations in over 30 countries. Initially focused on a range of roles in the centre supporting TransUnion’s global operations and building a stack of capabilities across contact centre, business process management, technology support and data roles, the GCC has since expanded its capabilities, using innovative recruiting tools to attract talent nationwide. It now employs 1,000 people across additional various functions, including specialist roles in marketing, HR, finance, legal, compliance and web development, to name a few.