Maikoo Named Head of TransUnion GCC Africa
Johannesburg, November 29, 2022 – TransUnion’s Global Capability Centre (GCC) Africa has named Shobana Maikoo as new head of the GCC as it consolidates its astonishing growth since opening its doors for business in March 2021.
Maikoo, the former head of operations at the GCC, will take over responsibility from Avesh Singh, who has taken on a global role that includes oversight of the Lithuania Shared Services Centre and GCC business in Latin America and Africa.
GCC Africa is a 100% virtual centre that support’s TransUnion’s global operations, with its entire workforce comprised of South African workers servicing international clients from their homes providing a range of contact centre, business process management, technology support, data analytics and other specialist roles. TransUnion’s GCCs provide the business with access to best-in-class talent around the world to enable innovation, offer global scalability, and deliver value for clients and consumers, while creating jobs.
Maikoo’s appointment means that the GCC’s entire executive leadership team is now female, along with more than 70% of its employees. Since its launch, GCC Africa has created an average of one job a day, with a current staff complement of more than 600.
“Our expansion is well ahead of our initial projections as demand for innovative, skilled work increases in TransUnion markets across the world. We are also aiming to boost our learnership intake to 80 this year, up from 60 this year, with most of those learners likely to get full-time roles after their 12-month internship,” said Maikoo.
Outgoing GCC head Singh said Maikoo’s ability to build cross-functional teams, drive customer and stakeholder engagement and support transformational leadership made her a natural choice for the position. “For us, creating a diverse organisation is something that’s in our DNA, both globally and locally. Our employees work in an environment that recognises their skills and ability to deliver outcomes to our clients, and Shobana’s appointment underlines her hard work and dedication since she joined us shortly after we launched our Africa GCC just 20 months. Our commitment to diversity, equality and inclusion, has seen the centre thrive and I have no doubt it will continue to deliver under Shobana’s leadership,” said Singh.
Maikoo has more than 20 years of experience in operations management across the recruitment and staffing industries, and previously held senior management positions at some of the top BPOs in the country. She has completed a Senior Management Development Programme from the University of Stellenbosch Business School USB, a Post Graduate Diploma in Business Management from Henley Business School South Africa and a Management Advancement Programme from Wits Business School.
TransUnion Global Capability Centres allow TransUnion to expand its global footprint with the scalability to help businesses and consumers transact with confidence and achieve great things, no matter where they reside. TransUnion Global Capability Centres strengthen operational resilience and enhance our global operating model, whilst augmenting our existing service offering to clients and consumers.
In South Africa, our virtual Global Capability Centre leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed. We’re creating opportunities across a full stack of competences with contact centre, business process management, technology support and data analytics roles, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.